This is a known issue with the Basilisk X. Update the Firmware to the latest version. Do not forget to activate the mouse for painting. But some old models lack this feature. Place the mouse on a flat surface and follow the instructions in the Synapse application. Mouse button presses are not programmable as macros. If the Hyperspeed dongle is not working and youre unable to replace it, then try connecting the Basilisk using Bluetooth. Make sure that the mode slider under the mouse is set to either 2.4 or Bluetooth as shown in the picture below. To clean the body of your Razer mouse, please take a monitor wipe and use gentle wiping motions. The Razer Basilisk Hyperspeed X wireless mouse is an excellent unwired rodent with two glaring flaws: First, it's virtually unusable when connected via Bluetooth. Razer Synapse does not recognize or detect my Razer device. Free shipping. Select the device with the Razer Basilisk X Hyperspeed name. Phone Number: 541-684-4623E-mail: [email protected] Address:P.O. How To Ensure That Razer Basilisk X Hyperspeed Is Connected. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The receiver is plugged into a port that is not working. Comment * document.getElementById("comment").setAttribute("id","af58212a2c630fd7162c8e955a5a24fa");document.getElementById("afe6277d1c").setAttribute("id","comment"); Save my name, email, and website in this browser for the next time I comment. The Basilisk X uses one AA battery. Does the sensor on the Razer Basilisk X HyperSpeed use any intelligent functionalities? rideable.org is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. The articles on this site are for informational purposes only. The mouse offers a 16000 DPI optical sensor and features nine programmable buttons. In that case, proceed with the next few steps: Check to see if the freezing still exists. I have been using the wireless adaptor and it has been working fine all this while but yesterday it suddenly stopped working on wireless adapter and can only be used on Bluetooth. Manuals | Product Warranty | Product FAQs. Let the sensor dry for five(5) minutes before attempting to use it. How do I use hyperspeed multi device pairing? It's kind of strange. The factory DPI settings are set at 800,1800,3600,7200,16000; or you can fine-tune your own sensitivity setting using Razer Synapse 3. If the issue still persists, its likely a hardware issue. Once done, let this dry completely and try the Razer mouse again. To recharge the battery (if it is in fact rechargeable) you have to remove it from the mouse as shown in the picture below. - Updated Or is the wireless adapter totally spoilt and the mouse can only be used on bluetooth? Read more. Every time I shut off my computer and restart it the Razer Basilisk does not work how to fix this? Thanks! Do not scrub the surface of your Razer mouse. Cookie Notice Drop it off at one of our RazerStores and receive a voucher worth USD $10 for each recycled device. User rating, 4.6 out of 5 stars with 2592 reviews. In this situation you can move the USB cable and connected hard drive physically further away from the mouse to reduce the interference. You will also need to use your controller to configure the mouse. Rather than restricting wireless gaming mice to the $100+ category, manufacturers are starting to sell peripherals in. Alternatively, adjust the DPI using the slider at the bottom of the sensitivity section. The user has to make the selection. First, open the Bluetooth settings. It will take 4 to 5 minutes to connect your wireless gaming mouse. If using Hyperspeed, the dongle must be inserted into a USB port. If you are uncertain whether your Product is eligible for Limited Warranty support, please contact our support team for clarification. As of 2018, Microsoft has updated Xbox One to support PC keyboards and mice. Free shipping for many products! Restart the PC and connect to the same port. Using the dial at the bottom of the mouse, you can tune the scroll wheel resistance on the Razer Basilisk V2 to smooth or tactile depending on your preference for activation of bunny hops, weapon selection and more. The pairing button is usually on the bottom of the mouse. Razer Basilisk X Hyperspeed (Black) at Best Buy for $44.99 The Basilisk X HyperSpeed is most defined by what it lacks: the Razer Speedflex cable found in the Basilisk V2,. Make sure that youve selected 2.4 under the mouse using the slider switch. Now check to see if the problems have been resolved. [c] Warranty period for Razer Firefly HyperFlux is 2 years. New comments cannot be posted and votes cannot be cast. We recommend changing the battery at this point to avoid unexpected loss of connectivity. Razer support only in the pinned post. Even using BT 5.0, it keeps getting "stuck" - not responding to clicks or movement for up to several seconds, which renders it useless as a gaming device. My Razer wireless mouse will not power up or turn on. and I don't turn the mouse off. Right-click on your Mouse then choose Properties. A. Have a question? This is for both BT and the 2.4 GHz mode. Exclusions and Limitations: This Limited Warranty does not cover cosmetic damage, minor cosmetic abnormalities and normal wear and tear, including without limitation scratches, dents, discoloration and tears in the head pillow, seat cushion, PU leather, Armrest and stiches of the upholstery. The light will blink to show that the mouse is discoverable. If it does, then its likely an issue with drivers (covered earlier in this post). As all the operational information is loaded on the drivers. [e] Limited Warranty: The Razer Iskur is free from defects in workmanship, materials and construction for three years from the date of purchase. Install the latest Razer Synapse updates. 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Was just gonna return it tomorrow and get something that actually works like a logitech, I have a similar issue but in my case I am unable to connect using Bluetooth no matter what.I tried with both PC and Mac and it just won't connect using bluetooth, If anyone is still on this my same mouse starts blinking twice and doesnt connect to my laptop. For bluetooth problems I'd update drivers for your BT card. Sorry, our virus scanner detected that this file isn't safe to download. How to perform a hard reset on the Razer Phone. Once your wireless mouse appears on the list, click pair. You can clean the sensor using a Q-Tip lightly coated with rubbing alcohol. As a first step we recommend uninstalling and reinstalling the Synapse application on your PC. . Here it will start searching for the new device. The Razer Basilisk X HyperSpeed is not supported by Razer Chroma RGB. For your safety, only use an alkaline battery. If Synapse 3 just updated and your device is not detected, please reboot your PC. My mouse stops working entirely after about 1-3 minutes of not moving. Razer does not offer a warranty for third-party products. Check that the battery of the mouse is charged. De-select the USB Controllers option for the rest. Simply remove the cover to store or remove your USB dongle. Did you ever get it to work? In this case, the PC itself will block communication. Unplug USB cables and wait for a little while for the device driver to be unloaded by Windows, and then plug the device back in. Once you receive this notification, it is time to replace the battery. I'm resurfacing this issue. Go to the bottom of the page and deselect the Hibernate button. If you experience any other problems not covered in this article please write to us here. Aside from the change to Warranty Period, the Razer Extended Warranty does not alter any other terms and conditions of the Limited Warranty. Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network. Now flip your mouse and locate the power button on the bottom. Yes, but for basic functions only. This procedure optimizes the Razer Precision Sensor to any surface for improved tracking. Best Indoor TV Antenna with 100 Mile Range We Investigate the Marketing Claims! Its not a problem. Right-click the Bluetooth radio and select Properties. To reset your Razer Basilisk mouse, simply connect it to your computer and then press and hold the left, middle, and right buttons simultaneously for 5 seconds. My Razer Device is not detected in Razer Synapse 3. When you click links to various merchants on this site and make a purchase, this can result in this site earning a commission. It will take a few minutes to add it. First, activate the mouse by sliding the bottom button. Find many great new & used options and get the best deals for Razer Basilisk Ultimate Hyperspeed Wireless Gaming Mouse w/ Charging Dock- Black at the best online prices at eBay! If your mouse and receiver can operate on different radio channels, make sure that they are both set to the same channel. Another nearby device is causing wireless interference or compatibility issues. Yes. If its set to the middle, the mouse is Off and wont connect to your PC. Same here and I had it for like two weeks. There is a problem with your computer/devices Bluetooth adapter. Switch the slider to Bluetooth mode. Get up to $2 back in rewards. Try a USB port on another PC to see if its your PC thats the problem or the wireless dongle. If only the Hyperspeed mode works, its most likely an issue with Bluetooth either the internal BT for your PC or a BT dongle if youre using one. Follow the instructions here for connecting. Why is my mouse not working all of a sudden? What is On-The-Fly Sensitivity and how do I configure it? - Updated I thought I would be able to fix this issue after downloading Razer Synapse, but after changing the setting to 15 minutes before turn off it still doesn't work after around 2 minutes. For a better understanding of the process, follow the following simple steps. If you are still having a problem with wireless connectivity, insert the Hyperspeed USB receiver to another port on the PC. 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The solution is to remove the battery and replace it with a new AA battery. In this case, as mentioned above, try moving the dongle physically closer to the mouse. How can I Connect Razer Basilisk X Hyperspeed Bluetooth if I have a Mac? For Razer Basilisk X Hyperspeed, you will need to add a new device. Activating this element will cause content on the page to be updated. Examples of such devices are Wi-Fi routers, Microwave Ovens and even your cell phone. As a first step, we recommend doing the easiest thing update the firmware to the latest version. This blinking will continue till the battery is drained out. Everything you need to know about ChatGPT. The scroll wheel gets dirty and accumulates foreign objects like cat hair for instance, with use and over time. You can view the video below for instructions or review a copy of the video transcript. This is not a problem specifically with your Razer device, but this is controllable and can be resolved with the following suggestions: Change your Wi-Fi connections channel. But before you do that, check out our list of tips and tricks.