When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service and its affiliates. There is no account funding service fee imposed if the account payment is made by mail or via the account holders online bill payment service through the account holders personal bank. However, when you send a message that includes content that is covered by intellectual property rights using our Products, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, and worldwide license to host, use, distribute, modify, copy, publicly perform or display, translate, and create derivative works of your content (consistent with our Privacy Policy). Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. Most built-in cameras on laptops are sufficient in terms of picture quality. The Contact Center is open seven days a week 24 hours per day. Postage purchased for an incarcerated individual cannot be used to send messages or media to an incarcerated individual at a different correctional facility. Severability. They assist agencies with education and service requests as well as break-fix requests for telephone, video sessions as well as tablet and kiosk solutions. Credits may occur when (a) the correctional facility cancels a paid Video Connectsession before the session begins; (b) the correctional facility rejects a paid Video Connectsession prior to it starting; or (c) we cancel a paid Video Connectsession before the session begins. These resources include our Privacy Policy and Frequently Asked Questions and other pages accessible on our various website pages. Upon termination, your account will be disabled and you may not be granted access to your account or other content contained in your account. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. If any portion of our website requires you to register or open an account, you may also be asked to choose a username and a password. Does the incarcerated individual have the option to pay for this call, or will the person who initiated the call be the only one allowed to pay for the call? We will start sending text notifications and alerts within 48 hours of confirmation of registration for the service. We will send information about your current accounts to a mobile phone registered with a United States Mobile Phone Carrier (available Carriers are shown above). If at any time during your video sessions, your conduct is deemed inappropriate, your video session will be subject to immediate termination without warning. Our AdvanceConnect Product allows you to purchase call services in advance to be used for collect calls from incarcerated individuals. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. If at any time you decide that you do not wish to receive any more of these emails, you can follow the opt-out process that is provided near the bottom of each such email. You can add multiple phone numbers to an AdvanceConnect account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered. Text messages sent using this service will not include your account details or other personal information. Can I make a deposit to their Securus Debit account? For Help text the word HELP to 77929. Pricing, California February 15, 2023, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration Pulse 1 para aceptar el acuerdo o 2 para rechazarlo. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights. securus technologies discontinues outbound voicemail service criticized as too costly SECURUS TECHNOLOGIES CALLS FOR A MORE SERIOUS, THOUGHTFUL AND DATA-DRIVEN APPROACH TO MAKING CORRECTIONAL TELECOMMUNICATIONS MORE AFFORDABLE This means that the funds you used to pay for that Video Connectsession are placed back on your account with us and are available for you to use on a future Video Connectsession. You understand and agree that as an AdvanceConnect account holder, you are responsible for all charges associated with all telephone numbers added to the account. BECAUSE SOME JURISDICTIONS (STATES), SUCH AS NEW JERSEY, DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES, SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU. Empresa) permite a la Empresa almacenar la informacin de su tarjeta de Your use of credit cards may trigger our blocking procedure, depending on the frequency, number, and amount of transactions. Please do not hesitate to reach out to us at (503) 946-6957 if you ever have any questions or concerns. Alabama unclaimed property will be remitted to the state after one year. The cost of proceedings under this section, including, without limitation, each partys attorneys fees and costs, shall be borne by the unsuccessful party. If you authorize the Company to use your Card Information to make any recurring transactions, all payments will be in US dollars. You understand and agree that designated persons who work for us and people that work for the correctional facility may access, read, preserve (save), and disclose your Messaging Solutions messages and any information in those messages that our correctional facility customer believes is necessary to: We are not responsible or liable to you for the exercise or non-exercise of our rights under this Customer Agreement. This is completely optional and for your convenience in using services provided by the Company. Phone numbers associated with a Direct Bill account may receive calls from incarcerated individuals as long as the Direct Bill monthly credit limit has not been exceeded and there is no past-due balance on the Direct Bill account. Payments sent via mail may take seven to ten business days to process. You understand and agree that use of the Tablet by the Recipient is a privilege and misuse or other inappropriate actions may lead to denial of this privilege, confiscation of the Tablet, administrative and disciplinary sanctions and/or legal action. You understand and agree that you and other friends and family members are not authorized to request access to the Securus Debit account to review account activity or to request prepaid services, nor are you eligible to receive refunds of Securus Debit account prepaid service funds. Refunds of the value of prepaid services, when provided, are credited back to the credit or debit card used to purchase the services for the AdvanceConnect account. We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. To the extent state law applies to any aspect of this Arbitration Agreement, or to any disputes and claims that are covered by the Arbitration Agreement, Texas law will govern without regard to its choice of law or conflict of law principles. If you are an attorney, you agree you will not use the Messaging Solutions to transmit any confidential or privileged communications, and (on behalf of yourself and your clients) you waive any claim against us or our Facilities for violation of the attorney-client privilege. As a condition precedent to recovery, all Disputes under this Agreement must be filed in writing or electronically within 12 months of your constructive knowledge that the alleged issue occurred. Al hacer clic a continuacin, usted certifica que esta es su tarjeta de August 23, 2022, Managed Access: Wireless Containment Solutions, Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals. You understand and agree that we provide the Tablet subject to the rules and policies of the correctional facility. Notice to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007, which begins with the words Notice of Informal Dispute Resolution Attempt; or (2) by email to [email protected], with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the address associated with your account that begins with the words Notice of Informal Dispute Resolution Attempt; or (2) by sending an email to the electronic mail address associated with your account with the subject line stating Notice of Informal Dispute Resolution. Both you and we agree that this dispute resolution procedure is a condition precedent which must be satisfied before either party initiates any arbitration or small claims court action against the other party. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the AdvanceConnect account number. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund. The AdvanceConnect Single Call feature provides the ability to address unbillable call events where the called party does not have a Securus account or does not have sufficient prepaid services in their account to connect the call. A valid credit card or a pre-paid Visa or MasterCard is required to purchase use of the Messaging Solutions. We provide these links only for your convenience. la Empresa para almacenar su Informacin de Tarjeta. Our Direct Bill Product allows you to create an account that you own that allows you and other friends and family members to receive collect calls from incarcerated individuals and have the call charges billed directly from us to you each month. Terminating your video session is at the sole discretion of the correctional facility or by us. 2. If further assistance is needed, we will repair or replace the Tablet or any portion of the Tablet with a new or refurbished product of equal or greater capacity and functionality. Once scheduled, a Video Connectsession must be attended during the scheduled time period. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. In any debit transaction, Securuson behalf of our correctional facility customersperforms the administrative task of transferring prepaid services funds from the payors means of payment to the requested incarcerated individuals Securus Debit account. Account blocks are released periodically throughout the day so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. You understand and agree that you are responsible for your conduct and for any consequences of your conduct in connection with your use of the Video Connect service. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. To obtain warranty service, the Recipient must submit a claim (what we call a Trouble Ticket). If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. These charges, and whats included, are subject to change from time to time. Alaska and TDCJ customers have 365 days to request a refund. Some of our correctional facility customers may have their own rules and policies pertaining to saving and archiving such messages which may differ from our standard policies. . Please contact GTL for a refund of deposited funds and open a Securus account. If a lawsuit is filed to enforce these waivers the parties agree that the arbitration shall be immediately stayed, by agreement or court order, until the court case is resolved and all appellate review is exhausted. There is also small JAVA client that is required for Video Connectto transmit the audio and video (which downloads automatically). Use the Cross or Check marks in the top toolbar to select your answers in the list boxes. Almacenamiento de la informacin de tarjeta. The app is not launching on my device. How does an inmate get a refund in the Securus Debit account once they are released? *Fee amounts that are shown above are standard pricing. AdvanceConnect account holders may get prepaid service balance and other information on their AdvanceConnect accounts by visiting our website at www.securustech.net or calling 1-800-844-6591. How do I get setup for eMessaging using the Securus Android app? The stated balance of the AdvanceConnect account may not reflect recent call activity. We will ship the Tablet is to the Recipients correctional facility within 45 business days from the date of purchase. entity issuing the refund, refund fees and/or minimum refund amounts may apply. Further, any demand for arbitration must be filed no later than 12 months after your constructive knowledge that the alleged issue occurred. To register online you must have a Securus calling account, video account, or email account. SecurTel jail phone numbers are designed to save you money on your local or long-distance jail calls. Account blocks are released periodically throughout the day, so it may take up to 24 hours for an AdvanceConnect account to be able to receive calls again after making a payment. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. We love to hear the amazing feedback! You agree to carefully review our website and understand all of the terms and conditions that apply to the Products you use and that make up your Customer Agreement. JPay Player (Tablet) Purchase Terms and Warranty. Friends and family members of an incarcerated individual may open a Direct Bill account by visiting our website at www.securustech.net or calling 1-800-844-6591. Serve, Facilities & Pricing, session lengths, and hours of availability of Video Connectsessions may differ depending on the correctional facility chosen or the communication center being used. Dallas, Texas 75265-0757, Facilities We If youre a parent or legal guardian, and you allow your child that is under the age of 18 to use our Products, then these terms apply to you, and you are responsible for your childs activity on the Products. usted autoriza a la Empresa a almacenar su Informacin de Tarjeta Your Customer Agreement also means you agree to receive periodic email communications from us. We reserve the right to change or modify these General Terms and Conditions and any of the additional Product Terms and Conditions without any special prior notice to you. Additionally, your submission of a complaint or support ticket to us, or any other notice that doesnt strictly comply with the notice requirements above, is not considered a good faith effort to resolve the dispute in accordance with this paragraph. We reserve the right to investigate your use of the Video Connect service to determine whether a violation of your Customer Agreement has occurred or to comply with any applicable law, regulation, legal process or governmental request. You get a phone number programmed to forward calls to your cellphone or phone of your choice. For $45.98, you can get our 90-day service plan. Este Acuerdo requiere que usted mantenga una tarjeta vlida en el archivo de la Upon your release, your unused Securus Debit account balance will be available to collect at any Western Union retail/agent location in the state where you were released. Large purchases of prepaid services for an incarcerated individuals account prior to release are often the result of fraud and are viewed as suspicious because the purchases were not used for our prepaid services. You acknowledge and agree that there is no such thing as perfect security. Securus Technologies is a U.S.-based communication provider for incarcerated persons. *A Securus Online account is required to sign up for AutoPay or TextPay for either AdvanceConnect or Direct Bill. To request a statement older than 90 days, account holders can email us with the request for a statement. I _____ (Print Full Name), am the customer of record and party responsible for Securus Video Connect account _____ (User Name / Email Address), and my physical address . August 31, 2022, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals Refunds of Securus Debit accounts are administered in accordance with facility requirements when the account holder is released or transferred from the facility. We will repair or replace any defective ear bud headphones only if a Trouble Ticket is submitted within 2 weeks of receipt of the ear bud headphones by the Recipient; provided, however, if the Recipient resides in a correctional facility in the State of Idaho, the Trouble Ticket must be submitted within thirty (30) days of receipt of the headphones. This means that when you provide credit card numbers to us, we can assume that you have the proper authority and permission to use those credit card numbers and to incur charges on those accounts. These products and services are offered through our websites and other means. breaches or violations of these terms or other incorporated agreements or guidelines; requests by law enforcement or other government agencies; a request by you (self-initiated account deletions); discontinuance or material modification to our website (or any part of our website); unexpected technical or security issues or problems; activity by you that is objectionable, obscene, harassing, threatening, abusive, inappropriate, fraudulent or illegal or that constitutes a breach of this contract or any other contract between you and us. Incarcerated individuals can also create and send messages to you if you purchase and transfer stamps to them, or if they purchase stamps directly with their Securus Debit or JPay Media account. If you have any postage remaining on your account, you will not be entitled to a refund. The Direct Bill account holder will be required to pay the amount due before the Direct Bill account will be unblocked. Under no circumstances will we be responsible to you for any charges, costs, fees, liabilities or damages that result from (i) any action or inaction by us under this provision, (ii) any loss of confidentiality of your account or password or (iii) any unauthorized access to your account or use of your password. estadounidenses. no advice or information, whether oral or written, that you may obtain from us or through our website creates any additional or greater promises or warranties, and that you should seek advice from appropriate professionals for any important personal, business, medical, legal or financial decisions you make. If an arbitration has been initiated, the other party has 30-days to make an election under this paragraph. Message and data rates with your mobile phone carrier may apply. Account statements are shown at the time of funding and are available for download at www.securustech.net for up to 90 days. We take safeguarding your personal information seriously. IF YOU ARE A LAW FIRM OR ATTORNEY USER OF OUR SERVICES, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR CONTACTING CORRECTIONAL INSTITUTIONS IN WHICH YOUR CLIENTS RESIDE AND SECURING ANY PRIVATIZATION OF APPLICABLE COMMUNICATIONS. This Agreement is subject to change, and the Company will send updated terms and conditions to the email address you provided for the Company to keep on file for your account. Friends and family members may purchase Securus services in advance (subject to facility restrictions) by: Payments sent via mail may take seven to ten business days to process and MUST include a Securus Debit Pay by Mail Remittance Slip found at www.securustech.net. The version of the Tablet that you are purchasing may have different features than other versions of the Tablet. Are you sure you want to end this chat with the Online Assistant? Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. Therefore, Securus will only issue credit for Securus Video . Include your full name, billing phone number, passcode, and the month of the statement you are requesting, and it will be mailed to you. This account can be funded by mailing a check or money order to Securus, visiting a MoneyGram location, or utilizing a credit card online or over the phone. You agree to notify us immediately if you become aware of any pricing or descriptive errors or inconsistencies with any of our Products you order through our website and to comply with any corrective action we take to fix such errors or inconsistencies. You can look up these costs on our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). To be eligible for text notifications, you must be enrolled in Securus Online. Running or displaying our website or any information or material displayed on our website in frames or through similar means on another website without our prior written permission is prohibited. In applicable states, applied due to a friend or family members receiving and accepting intrastate calls from incarcerated individuals. Also, please change your password regularly as an added precaution. Arbitrability of Certain Disputes. Unused purchases will not be refunded. Small Claims Court. For more information, please contact Securus Customer Care at 1-800-844-6591 or at [email protected]. This means, for example, that if you send a photo, you give us permission to store, copy, and share it with others (again, consistent with our Privacy Policy) such as correctional facility personnel and law enforcement agencies. Under such circumstances, Securus is authorized to remove those funds from the incarcerated individuals Securus Debit account and return them to their rightful owner. If we suspect fraudulent activity or money laundering, we will investigate the transaction and, if it is determined the transaction was fraudulent, we will remove those funds from the incarcerated individuals debit account and return them to their rightful owner (i.e., the credit card holder). The arbitrator is empowered to resolve the Dispute with the same remedies available in court; however, any relief must be individualized and shall not affect any other customer. We do not make any promise or guarantee that the Tablet will operate without failure or without errors. In order to begin visiting with an incarcerated individual from the comfort of your home, office, or any location equipped with high-speed Internet, PC and webcam, or a mobile device, you must first register with us and create a Securus online account and add Video Connect. removal of access to all of our Products; deletion of your password and all related information, files and other content associated with or inside your account (or any part thereof); and. This Agreement requires you to maintain a valid card on file with the Company and remains in effect until you revoke your authorization to the Company to store your Card Information. PO Box 650757 When the initial payment to the account is fraudulent, the incarcerated individual receives a financial gain from the unauthorized use of a credit card by the friend or family member who made the fraudulent payment (for example, by using the funds from the fraudulent payment to purchase phone time). How do I add another inmate to my account? Your messages may be delayed as their content may be pending review and approval by the correctional facility or by us. Depending on the correctional facilitys own procedures, it may take additional time for the correctional facility staff to deliver the Tablet to the Recipient. ACUERDO SOBRE EL SITIO WEB Y LA APLICACIN MVIL. Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? Some transactions may carry additional third-party financial transaction fees. We may carry out such termination or suspension, in our sole discretion, for any reason and without notice to you, or we may carry out such termination or suspension for specific causes. Due to time required to update accounts for calls made by incarcerated individuals, it is possible to use more than the total amount of prepaid services available in the AdvanceConnect account. Serve, Facilities & Our Products include: AdvanceConnect, Direct Bill, Securus Debit, Securus Video Connect, Messaging Solutions, Mobile Text Alert and Notification Service, and JPay Player. Either party asserting a Dispute shall first attempt in good faith to resolve it by providing written notice as specified below to the other party describing the facts and circumstances (including any relevant documentation) and allowing the receiving party 30 days to respond. It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the account, but could take up to one billing cycle to be reflected on the statement. AdvanceConnect account holders have 180 days from the date of the last call received on the AdvanceConnect account to request a refund of any unused balance. Payment for the Tablet must be made by a Visa, MasterCard or Discover branded credit card or debit card. Does the mobile app allow you to save cards on file as well? Phone: 800.844.6591 Email: [email protected] Securus WEBSITE. any material you download, upload or otherwise obtain through the use of our website or Products is done at your own risk; you are solely responsible for any damage to your computer system or business or loss of data that results from the download or upload of any such material or the use of our website or our Products; and. Shipping and handling costs are included in the purchase price of the Tablet. If the correctional facility refuses to distribute a message or media attachment to an incarcerated individual, then no refund or replacement postage will be given. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. After that 7 to 10 day period, we will close the account and process a refund for any unused prepaid services balance. Dallas, TX 75265-0757. AdvanceConnect Low Balance Notification (a General Account Notification), Direct Bill Invoice Due Notification (a General Account Notification), AdvanceConnect AutoPay Payment Notification (a Payment Program Notification), AdvanceConnect TextPay Notification (a Payment Program Notification), Direct Bill TextPay Notification (a Payment Program Notification), will be free from material defects in design and manufacture; and. 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